Privacy Policy
What this policy covers
HVAC Ltd collects and processes personal information in order to help to provide our services and meet our objectives.
Our privacy policy covers the use of our website www.hvacrentals.co.uk and all other services that HVAC Ltd provides, along with its role as an employer and a contractor of services from others. The use of our website and all our services is conditional on accepting HVAC Ltd privacy policy. Any changes to our policy will be available on request.
HVAC Ltd has a Data Controller who is responsible for ensuring that our use of personal data meets General Data Protection Regulation (GDPR) requirements. All HVAC staff have received training that is relevant to their role.
We believe our privacy policy is compliant with the GDPR.
You have the right to make a Subject Access Request and see personal data HVAC holds on you, have it amended (i.e. corrected or updated) or deleted. We will resolve any issues you have within the GDPR required one-month timescale, free of charge.
Please contact us if you wish to make a Subject Access Request: info@hvacrentals.co.uk or phone 0203 0624121
You have the right to lodge a complaint with the Information Commissioner’s Office if you are not satisfied with our service (further information and contact details are on their website).
What data do we collect and how do we use it?
HVAC collects and processes information in order to:
•To deliver our services
•Meet our obligations as an employer
•Market our services to people i.e. send information about existing and new services
•Monitor and evaluate our services
•Satisfy our equal opportunities and diversity policies
•Identify people each time they visit our website
•Take payments for services
You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, email address, postal address and telephone number.
Our Payroll Service will require additional information.
When you order certain services, we will need to know your payment details i.e. credit/payment card number and expiration date. You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services.
Personal data will be obtained only for one or more specified and lawful purpose and will not be further processed in any manner incompatible with that purpose. It will be adequate, relevant and not excessive in relation to the purpose or purposes for which it is being processed. It is accurate and kept up to date.
No personal information is kept unnecessarily and it is destroyed once no longer being actively used.
HVAC organises personal data so that it can be accessed quickly by the relevant people.
With whom is the information shared?
HVAC will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf.
HVAC may disclose aggregate statistics about our website visitors and people receiving our services, prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.
HVAC may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of HVAC people, visitors to the website and users of our other services.
We believe all third-party suppliers who assist us to provide our services are GDPR compliant. If you have any concerns send us an email: info@hvacrentals.co.uk
If you have any concerns about personal information being passed to the third-parties who help HVAC supply any of its services, please send an email: info@hvacrentals.co.uk
Cookies and other website data tracking
HVAC website uses cookies. They are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to fully use a website if you do so. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
When you visit HVAC website it automatically logs your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
HVAC website may automatically collect non-personal information about you such as the type of internet browsers you use. You cannot be identified from this information and it is only used to assist us in providing an effective service on our site.
WordPress collects some information like, the numbers of people visiting the site and what countries they are from. HVAC currently use Google Analytics.
Security
HVAC places a great importance on the security of all information associated with our service users. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control.
This includes robust anti-virus and anti-hacking software. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.
With regard to our website, we use secure server software (SSL) to encrypt information you input. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
We believe all the third parties we use to collect payments online (Stripe) are GDPR compliant. Where is the information stored? Paper-based materials are kept securely at our registered office: Lower Assendon, Henley on Thames, RG9 6ANElectronic data is also stored securely at our registered office.
Data breaches If we believe your personal data may have been breached, we will contact you at the earliest possible time with details of actions we intend to take and any actions you should take i.e.. changing passwords. Business transfer If HVAC were to cease operating or to merge with another organisation, personal data will only be passed to other parties only on the basis that the data would be used in accordance with this privacy policy.
We believe our privacy policy is fully compliant with GDPR. If you have any questions or comments for HVAC please send an email to info@hvacrentals.co.uk
